Ocean Isle property owners beware, do not use Sunset Properties to manage your beach house.
Rented from Sunset Properties in 2013. Loved the house that our family stayed in. Paid the required $30 while vacationing in 2013 to reserve the same property for 2014. Made the initial deposit in January, 2014 and docu-signed the contract. After making the payment we contacted the office to ensure that the payment had gone through. We were informed by a member of the staff that they had indeed received payment and the date was set for the 2014 rental. When contacting Sunset Properties to make final payment at the end of May, 2014 we were informed that the contract had been cancelled. We did not receive notification from anyone at Sunset Properties about a pending cancellation, and were informed that the payment had been applied to the 2013 rental year. Sunset Properties provided the obviously incorrect link to make the payment and we were told nothing could be done as the property had been rented to another family. Our family has retained an attorney to seek legal action against Sunset Properties for breach of contract, theft of money and compensation for aggravation caused by Sunset Properties error.
Great prices
If I could give them MINUS stars, I would! Do NOT book with this company!! We had all the faith in them after renting a lovely home last summer (2013). We even paid the extra $30 to "reserve" the same home for 2014. Then the nightmare of all vacationers happens to our family (all from out-of-town except for one group), we call for a final balance to pay off our 2014 rental and are told it was rented to another group because THEY (Sunset Prop) applied our down payment to our 2013 vacation (7 months prior and already OVER) as an "overpayment"!! REALLY???? What kind of personnal do they employ in their accounting department??? On top of that all, they held our down payment money since January 2014 and never bothered to let us know they were collecting interest all the while. Their response? "Can't do anything for y'all, sorry." They "offered" to book us somewhere else "comparable", well, THAT'S a laugh. We were scheduled for the week of July 5-12 (a month away when they told us of their SNAFU); there is NOTHING available, let alone comparable!! We managed to find a place through another rental agency (only because they had a customer back out at the last minute) that will fit our large clan, but there's nothing comparable to what we RESERVED for! So this is how they treat repeat customers???? Sunset Properties is the perfect example of the death of customer service!! It's only about the $$$$ for them, nothing else, and we were, unfortunately, made well aware of that by Sunset Properties. Absolutely abominable....
I would not rent with this company again. Our room at The Place at the Beach condos was nasty. Dirty bedding, dirty bath mats, dead bugs all over the floor, in every room. Floors made your feet black if you walked barefoot on them. It was disgusting! I informed them while we were there, and I took the survey they sent after our stay. The survey and my comments were supposed to be shown for others to see for the specific room we stayed in, but of course, my comments were not listed. I have yet to get any response from anyone at Sunset as to why this room had never been cleaned, and why we had to pay a cleaning fee. Never use them!
Sunset Properties At Ocean Isle Beach is a US Travel Agency based in Ocean Isle Beach, North Carolina. Sunset Properties At Ocean Isle Beach is located at 100 Causeway Dr #2, Ocean Isle Beach, NC 28469, USA.
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