If Cooke Realty should respond to this review, I am sure that they will say that they "made every effort" to rectify our situation. The fact remains that the place should not have needed extra cleaning in the first place. It should have been clean when we arrived!! They are trying to place the blame on us for our negative experience because we didn't call them with every problem that we encountered and that if we had, they would have done something to help. But, when you are on vacation, the last thing you want to do is call maintenance and housekeeping constantly. Our impression was that they were not going to do anything regardless of our complaints because they were unable to follow up on our wifi issue or follow through with their promises to replace items that we requested on day 1.
This place does not even deserve one star. Go with Williamson Realty instead. They saved the annual family vacation Cooke tried to ruin!
We have used Cooke for 6 years now. Very easy to work with and very friendly.
The bottom line is that Cooke is all about collecting their paycheck and moving on to the next renter. They could care less about their customers or their experience. I highly doubt they have made any of the changes that I suggested and I bet that carpet padding is still sitting out front of the rental. If you want a nice clean house and a relaxing vacation then I would go with any other rental company before choosing this one. I will say that Cooke has at least agreed to compensate us for our cleaning fee.
they gave no better options
Go some where else. Paid in full then had to relocate do too problems on there end ..
Amy and Debbie were awesome at helping us book our Memorial Day vacation! Would recommend Cooke Realty to anyone!
I would definitely reconsider using this company to rent any vacation home in Ocean Isle Beach. I have rented many vacation homes at this price point and by far this one was in the worst shape I have ever seen! While I understand that furnishings are chosen by the owner, it is Cooke Realty's responsibility to portray that property adequately. The pictures used on the website appear to have been taken when everything was brand new. Wear and tear has certainly taken its toll on the property, but my biggest complaint was the filth. The couch looked like it had come straight out of a frat house. There were coffee rings on the counter top when we arrived. Food crusted on the tablecloths. Old cheerios under the couch. Water stains on the ceiling. Stains on the couch and carpet. Cockroaches and water ants in the kitchen. There was carpet padding that sat in front of the house our entire stay. My assumption is that the garbage removal company does not remove trash unless it is in a can. I am sure it has been sitting there for months. Crusted food on the grill. Piles of old ash and foil from the grill in the yard. An old razor and shaving cream left in the outdoor shower. Cabinets falling apart. Lack of utensils. (8 forks in a place that sleeps 15). We were unable to connect to wifi. This took until Tuesday after several phone calls to get the wifi connected.
We called housekeeping when we checked in and they did come over and spent about an hour cleaning. They removed bath mats and did some spot cleaning, but that only scratched the surface of the filth in the place. They left with promises to stock the kitchen with more supplies and to replace a shower curtain rod that was broken. They never showed up to replace the items that they took out. We had to use our own towels to sop up water from the shower adding to the amount of laundry we had to do on vacation. We also had to purchase cleaning supplies to make the place livable.
Cooke Realty is a US Real Estate Agency based in Ocean Isle Beach, North Carolina. Cooke Realty is located at 1 Causeway Dr, Ocean Isle Beach, NC 28469, USA.
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